Training Courses
When you are just starting your new venture, it is easy to be intimidated by all the jargon and terms you hear your coworkers use. It is important that you be comfortable with how things here do things around here. So I have created these simple but effective training modules for you to use in any way or form.
Training Modules For New Hire
When you are just starting your new business venture, it is easy to be intimidated by all the jargon and terms you hear your coworkers use. It is important that you be comfortable with how things here do things around here. So I have created these simple but effective training modules for you to use in any way or form.
PROCESS:
Acquiring a Lead ➡️ Closing a Deal
IMPORTANT: CHECK PLAYBOOK FIRST
STEPS TO REVIEW THE PLAYBOOK
STEP 1: Watch This "Video"
STEP 2: Please Review the Following Playbooks:
✅ Pre-approval Checkdown [Deal]
✅ Contract-In Checkdown [Deal]
✅ LOA Pre-Approval/Contract-In Checkdown [Deal]
HOW TO SELECT CO-ORG COMPENSATION
HUBSPOT AUTOMATION
CONTRACT ACCEPTED
What needs to be done once CONTRACTS ARE IN?
CONTRACT ACCEPTED II
HOW TO SUBMIT PRICING EXCEPTION
LEAD COMPENSATION
DEAL REVIEW AUTOMATION
MILESTONE MOVED
HUBSPOT
TEMPLATES
ENROLL LEADS TO SEQUENTIAL EMAIL TO GET REVIEWS
Link to the Sequential email for:
borrowers: https://bit.ly/enrollborrowers
Agents: https://bit.ly/enrollangents
.png?width=2000&height=1055&name=Request%20to%20post%20a%20google%20review%20(1).png)
LOAN OPTIONS TRAINING
ARIVE/CIC
ALL ABOUT ARIVE
CIC HOW TO's
The following contents are PDFs you can download.
CIC Services |
How to Split or Remove a Borrower |
How to Add a Co-Borrower to a Report |
How to Order an LPA Report |
How to Order a Refresh Checkup Report |
How to Reorder a Frozen File |
OUTLOOK
HOW TO FILTER HUBSPOT NOTIFICATIONS?
HOW TO FILTER HUBSPOT NOTIFICATIONS?
OTHER RESOURCES
TRAINING ON CUSTOMER SERVICE
TAG TEAM ROLES
SCRIPTS
OBJECTIONS AND REBUTTALS
OBJECTIONS AND REBUTTALS
🔴ALREADY CLOSED:
The Mortgage Loan Officer acknowledges the objection and offers a solution.
🟢 LOAN OFFICER:
Congratulations! This may sound surprising, but now might be the perfect time to review current offers to ensure your mortgage will be able to save you the most money possible. We can provide you with a custom quote today while we’re on the line, and if it looks good, it won’t add years to your term since you’ve closed recently. The first step from here is to confirm your credit approved which we can complete in just a couple minutes and with no impact to your credit score. (Resume call script without hesitation)
🔴BUSY/AT WORK/ REQUESTING SCHEDULED CALLBACK:
The Mortgage Loan Officer acknowledges the objection and suggests a time-saving solution.
🟢 LOAN OFFICER:
I know your time is valuable and I don’t want to waste it, so here’s what I suggest we do to help save you some time. We can send you a text message with a link to complete a credit approval with no impact to your credit score and provide you with the ability to receive a customized rate quote. If it all looks good, I can bring a Mortgage Banker on the line who will be your main contact and assist you through the process. This way, when you’re in a better spot to talk longer, you won’t have to worry about this step first. (Resume call script without hesitation)
🔴CAN'T HELP ME:
The Mortgage Loan Officer empathizes and presents a quick, no-cost solution.
🟢 LOAN OFFICER:
I understand and would probably feel the same way talking with other lenders. That said, we can complete a credit approval with no impact to your credit report or scores and provide you with a customized quote all while on this call, so you know for sure, and the best part is it doesn’t cost you anything more than a couple minutes of your time. (Resume call script without hesitation)
🔴CHANGED MIND:
The Mortgage Loan Officer acknowledges the change and offers a no-obligation solution.
🟢 LOAN OFFICER:
I understand completely and know firsthand how this process can feel, especially during the early stages. The good news though, is that we can complete a credit approval with no impact to your credit report or scores and provide you with a customized quote all while on his call. If it looks good to you, our licensed Mortgage Banker can discuss the next steps, but if it doesn’t look good, we can part as friends, and you know for sure that now is not the right time. Either way, you’ll at least have that peace of mind of knowing for sure. (Resume call script without hesitation)
🔴CREDIT PULL:
The Mortgage Loan Officer reassures us about the credit impact and emphasizes the quick process.
🟢 LOAN OFFICER:
Fortunately, this process does not impact your credit score or credit report at all, and we can complete these steps usually within under three minutes. This will provide you with the ability to review a customized rate quote at no cost to you aside from a few short minutes of your time. (Resume call script without hesitation)
🔴DIDN'T MEAN TO CLICK ON THAT/IT WAS A MISTAKE:
The Mortgage Loan Officer acknowledges the common mistake and offers a potential positive outcome.
🟢 LOAN OFFICER:
That happens a lot. I’ve talked with a lot of folks who didn’t mean to take the steps to receive my call, but often we’re able to provide rates and programs that prove it was a great first step! With this process, we can complete a credit approval with no impact to your credit report or scores and provide you with a customized quote all while on this call, so you know for sure, and the best part is it doesn’t cost you anything more than a couple minutes of your time. (Resume call script without hesitation)
🔴DID NOT REQUEST A CALL/HOW DID YOU GET MY INFORMATION:
The Mortgage Loan Officer explains the information source and emphasizes the opportunity.
🟢 LOAN OFFICER:
I understand completely! We are notified through our partnership with the credit bureaus that you’re in the market for a home loan, so want to provide you with the opportunity to compare offers to be sure you’re getting the best deal. With this process, we can complete a credit approval with no impact to your credit report or scores and provide you with a customized quote all while on this call, so you know for sure, and the best part is it doesn’t cost you anything more than a couple minutes of your time. (Resume call script without hesitation)
🔴DRIVING:
The Mortgage Loan Officer prioritizes safety and suggests an alternative.
🟢 LOAN OFFICER:
I understand and want to be sure you’re safe first and foremost. If you’re not able to complete this process at this time, I can send you a text message with a link you can click when convenient, that will allow you to complete a credit approval process with no impact to your credit score or report whatsoever, then when you are in a better position to review further, we can call you back and go from there, do you prefer that route?
🔴GOVERNMENT STIMULUS/PROGRAM:
The Mortgage Loan Officer addresses the question and suggests a quick solution.
🟢 LOAN OFFICER:
Great question! Tag Lending Group has government options available, and our Mortgage Loan Officers are equipped with the information you are looking for. If you’d like, we can complete a quick soft credit approval process while on this call, with no impact to your credit score or report, then bring a licensed Mortgage Loan Officer on the line to review specific loan options to find what works best for you, sound good?
🔴NOT INTERESTED:
The Mortgage Loan Officer acknowledges disinterest and presents a potentially appealing scenario.
🟢 LOAN OFFICER:
I understand completely. Let me ask though, if we were able to provide you with a rate quote, complete a credit approval with no impact to your credit, and beat any other lender’s pricing, that could be interesting, right? (Resume call script without hesitation)
🔴SPOUSE:
The Mortgage Loan Officer understands the concern and emphasizes the non-binding nature of the call.
🟢 LOAN OFFICER:
I understand completely, if I tried to refinance/purchase a home without talking with my spouse first, I’d be in the doghouse for a long time! That said, the goal of this call isn’t to lock you into anything, but rather to provide you with a quote and credit approval with no impact to your credit score, so when you and your spouse talk, you’ll be able to review a real scenario so you can make a decision based on that, sound good. I still would like to set up a follow-up Zoom/phone call to articulate everything to him/her. Sound good? Book Meeting…
🔴OWN MY HOME OUTRIGHT:
The Mortgage Loan Officer congratulates and suggests utilizing equity
🟢 LOAN OFFICER:
That’s awesome, congratulations! Now might be a great time to consider pulling your equity to good use by consolidating debt, making home improvements, investing, or taking that dream vacation you’ve always thought of. With this process, we can quickly complete a credit approval with no impact to your credit score or report and provide you with a customized quote all while on this call, it only takes about 3 minutes, so doesn’t cost you anything more than a few short minutes of your time. (Resume call script without hesitation)
🔴SCAM:
The Mortgage Loan Officer addresses concerns and highlights the company's credibility.
🟢 LOAN OFFICER:
I understand and hear that from time to time, so makes perfect sense. However, Tag Lending Group has been in business since 2021, is a top-rated equal housing lender, and has helped hundreds of thousands of customers purchase a home or refinance their home loans. We would like to do the same for you. You’re of course welcome to check us out online as well if that’s helpful. Our initial process is very safe and simple; we can complete a credit approval with no impact to your credit score or report and provide you with a customized quote all on this call and within just a few short minutes. (Resume call script without hesitation)
🔴SEND ME AN EMAIL:
The Mortgage Loan Officer offers communication options for the customer's preference.
🟢 LOAN OFFICER:
Of course! We can do just that. We can send you a text message or email if you prefer, that will allow you to complete a safe online credit approval with no impact to your credit score or report, and provide you with a customized rate quote all while we’re on this call, and the best part is it won’t cost you anything more than a few short minutes of your time. Which do you prefer, text or email?
🔴TOO MANY CALLS:
The Mortgage Loan Officer understands and promises a conclusive call.
🟢 LOAN OFFICER:
I understand completely, and the calls can be a lot at first. We want to make this the last call you’ll need, and will prove it to you by giving you the ability to complete a quick credit approval with no impact to your credit score or report and provide you with a customized rate quote all on this call. The best part is it won’t cost you anything more than a few short minutes of your time, so it will hopefully make all of those calls worthwhile and help you to move forward with the goals you had in mind when you first started looking. (Resume call script without hesitation)
🔴WHAT'S YOUR RATE? / JUST SHOPPING RATE:
The Mortgage Loan Officer responds to the inquiry and emphasizes Tag Lending Group’s low rates.
🟢 LOAN OFFICER:
That’s a great question and exactly why we’re calling! Tag Lending Group is known for our low rates and we’re able to help you complete a credit approval with no impact to your credit score or credit report and provide you with a customized rate quote all while on this call and within just a few quick minutes. (Resume call script without hesitation)
🔴WORKING WITH ANOTHER LENDER:
The Mortgage Loan Officer understands and highlights Tag Lending Group's competitive rates, 14-day Close, Value back on refinances, 1% Giveback program, and AI System that notifies the client via text, video, and email throughout the milestone process. The CEO, and How We Contact the Listing Agents on purchases to help get your offer accepted. Offer price reductions on any refinance in the future.
🟢 LOAN OFFICER:
I understand completely, and that’s actually why we’re reaching out. Here at Tag Lending Group, we are known for our low rates and want to provide you with a customized rate quote so you know you’re getting the best deal. The best part is we’re able to do it while we’re on the call and it won’t cost you anything more than a few short minutes of your time. (Resume call script without hesitation)
FUNNELS AND CHARTS
TAG TEAM POLICIES
SUBMISSION FORMS CHART
PRICING OUT A LOAN AND FEES
NON-DEL
-
ORIGINATION FEE: 1%.This fee is what the Loan Originator is compensated
-
UNDERWRITING FEE: $1,650.00
-
ADMINISTRATION FEE: $295.00 This fee is a bonus for Ireland Anderson to Pre-underwrite TLG files.
-
WAREHOUSE FEE: $595.00 This charge is imposed by the investor for selling the mortgage to United Wholesale Mortgage.
-
THIRD PARTY PROCESSING FEE: $1,295.00 This fee is paid directly to Winners Choice Processing, which is not affiliated with our company.
-
CREDIT REPORT FEE: This fee is usually collected upfront or at closing depending on the situation.
BROKERED
-
UNDERWRITING FEE: $1,055.00
-
THIRD PARTY PROCESSING FEE: $1,295.00 This fee is paid directly to Winners Choice Processing, which is not affiliated with our company.
-
CREDIT REPORT FEE: This fee is usually collected upfront or at closing depending on the situation.
DOWNLOADABLE FILES
Investor List |
... |
... |
... |
HUBSPOT TRAINING
(Operations Course)
CLOSING CONDITIONS IN HUBSPOT
HUBSPOT OPS TEMPLATE TRAINING
HUBSPOT PROPERTIES (SALES/OPS)
HUBSPOT PROPERTIES THAT NEED TO BE FILLED IN 📝
OTHER HUBSPOT PROPERTIES 👇🏻👇🏻👇🏻
(Pricing Exception, Notes, Emails, Calls, Tasks, Meetings, Comments, Contact Category, Co-Originator)
HUBSPOT DEAL PROPERTIES 👇🏻👇🏻👇🏻
DASHBOARD- DEAL - TRAINING 👇🏻👇🏻👇🏻
DEAL - MARKETING - AUTOMATION TRAINING 👇🏻👇🏻👇🏻
HOW TO MARK YOURSELF AS A COLLABORATOR 👇🏻👇🏻👇🏻
SHORT INTAKE FORM TO HUBSPOT TO ARIVE
SCRIPT IN SENDING SHORT INTAKE FORM 👇🏻👇🏻
ARIVE TRAINING👇🏻👇🏻
ARIVE ADVERSE ACTION ON FILES👇🏻👇🏻
MODULE 1
MODULE 2
MODULE 4
| CIC Services | FALSE |
| How to Order an LPA Report | FALSE |
| How to Split or Remove a Borrower | FALSE |
| How to Add a Co-Borrower to a Report | FALSE |
| How to Order a Refresh Checkup Report | FALSE |
| How to Reorder a Frozen File | FALSE |